General conditions of use

Terminology

• Freelancer: An independent professional offering their services.

• Client: An individual or a company with needs seeking to hire a freelancer.

• Service: The work or skills offered by a freelancer.

• Additional Service: Additional work not included in the base service.

• Profile: The user's personal space on the Soukwork website, whether they are a freelancer or a client.

• Keywords: Terms describing the nature of the service.

• Post a Job: The action of publishing a project request as a client.

• Payment Method: The remuneration method chosen by the freelancer.

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• Balance: The total amount of the freelancer's earnings.

• Platform: Soukwork, the platform that facilitates collaboration between freelancers and clients.

• Advertiser: A user who publishes a project advertisement.

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• Contract: The agreement between the client and the freelancer to carry out a project.

• Notification: Information and tracking messages sent by the platform.

• Chat Service: The integrated communication tool for exchanges between freelancers and clients.

• Project: A set of tasks to be performed for the client by the freelancer.

• Commission: The portion Soukwork deducts from payments made through the platform.

• Waiting List: The list of users awaiting access to the Soukwork platform.

General Conditions

• Please use an email address that you check regularly. It will be used to notify you of messages, offers, and more.

• Only registered members on Soukwork can buy or sell services. Registration is free.

• For security reasons, all user communications and file transfers must go through the Soukwork platform. In case of a dispute, the administration can intervene to settle disputes, either by refunding the client or paying the freelancer.

• To ensure the quality of our services and the trust of our clients, only confirmed clients (those who have placed an order) can rate services and write reviews.

• All agreements made outside of the Soukwork messaging system must be confirmed in writing via messaging.

• The base price for services starts at 2500 DA.

• Soukwork is not responsible for the words of its affiliates.

• Buyers must prepay the full amount of their order into the Soukwork account.

• We do not guarantee the quality of services provided.

• Soukwork commits to refunding its clients (up to 88%) in the following two cases:
  
  1. The freelancer exceeds the agreed delivery time by 15 days.
  2. The received order does not match the description of the ordered service.

  
  Note: In the event that the client violates one or more rules regarding the proper functioning of Soukwork, the refund rate may vary depending on the circumstances. Please note that payment fees, regardless of the method used, are not included in the refund.

• Freelancers must fulfill orders and cannot cancel them without valid reasons. Canceling without justification can harm their reputation among clients.

• Users are strictly prohibited from conducting financial transactions outside of the Soukwork platform. Failure to comply with this rule may result in the suspension of the user's account.

• Users are not allowed to share their personal contact information outside of the Soukwork platform. The platform disclaims any responsibility for scams that occur outside of its secure environment.

• Soukwork reserves the right to use the delivered work for marketing and promotion purposes of the platform.

• Soukwork is not responsible if users do not check their emails for important notifications, regardless of the reason.

• Clients automatically acquire the rights to use the work delivered, unless otherwise stated in the contract with the freelancer. Please note that some services charge commercial usage licenses as an additional service.

Freelancer

• On each service sold through the platform, Soukwork reserves the right to collect a 12% commission on the service price.

• Freelancers should only start working after the client has made the payment.

• Your balance is credited once the order has been approved by the client.

• You can request a payment when your balance reaches or exceeds 5000 DA.

• The rating (number of stars) for freelancers is calculated by averaging the reviews left by clients with whom the freelancer has worked.

• For security measures, Soukwork reserves the right to temporarily disable the withdrawal option in case of suspicious or illicit activities.

• Freelancers are encouraged to communicate with their clients for any clarification regarding the client's needs.

Client

• Payments cannot be offered outside the Soukwork platform.

• The client acknowledges that Soukwork may use the provided content for promotional purposes.

• The client must provide accurate and up-to-date information during registration.

• The client is encouraged to clearly communicate their needs to freelancers to ensure satisfactory service delivery.

• Payment is due upon ordering the service, and funds will be held by Soukwork until the client is satisfied.

• The client has the right to request revisions for the work provided by a freelancer. The number of revisions must be communicated at the time of creating the contract.

• Any content provided by a client must comply with current laws and regulations.

• Payments made by the client are subject to Soukwork's transaction fees.

• Clients can rate and review freelancers they have worked with, contributing to the improvement of service quality.

Copyright

This website, including all its content such as text, images, databases, programs, etc., is protected by copyright. All elements of this website are the exclusive property of Soukwork and are protected by copyright laws. All rights reserved.

Responsibility

Soukwork is committed to making every effort to provide the best possible services to users. However, its liability cannot be engaged in case of force majeure or events beyond its control, including service interruptions due to failures in the user's telephone network or Internet access. Soukwork disclaims any responsibility for the use that the user may make of the information and services available on the platform.